Note: This guide can only be used if you have access to the phone number you originally registered with Duo. You have lost access to the Duo app and cannot sign into Cisco Security Cloud Sign-On. (Optional) To delete your old phone number, locate your old number listing in the Duo Device Management Portal, click Edit, then click Delete. This document describes how to reset Duo mobile two-factor authentication on Cisco services that use Cisco Security Cloud Sign-On. You have now successfully added your new phone with Duo Mobile.ġ2. Since you added a phone number, you can also use text messages and phone calls.ġ1. (For new phone with a new number, click on the trash can and then click on +Add another device.) Step 6. Click Get started if your phone uses the same phone number as before. Locate the existing phone in the device management portal and click the I have a new phone link. If this is a new phone with the same number, click Reactivate Duo Mobile4. You can also reactivate Duo Mobile for use with Duo Push on a new phone from the device portal if it uses the same phone number as when you set up the original phone in Duo. Click on Device Options³ next to the device you want changed. You can now use Duo Mobile to log in using a push notification sent to your mobile device. Approve the pending Push request on your old device. You have now added Duo Mobile to your device. The Duo-Protected University of Pennsylvania account appears in your Duo Mobile app. Add or Edit Phone Number: In the phone number settings section, you should find an option to add or edit a phone number. Select Use QR code in the Duo Mobile app and point your device's camera at the QR code on your screen. Open the Duo Mobile app on your device, tap Add Account (if you have no other profiles) or the plus (+) sign (to add an additional profile to already existing Duo profiles),Ĩb. Download Duo Mobile on your mobile device from the App Store (iOS) or Google Play Store (Android), or locate Duo Mobile on your mobile device if you've previously downloaded it.Ĩa. If you have a tablet, select I have a tablet. Follow the onscreen instructions to Duo Mobile to your tablet.ħ. Enter the code into the Duo app, and you’re all set to make video calls without an actual mobile phone number. Google Duo will call your Google Voice number and provide you with the verification code. Duo supports international phone numbers you can select the country code from the drop-down list.Ĥa. Then, during the Duo registration process, select the option to verify via phone call.
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